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Return Policy

We hope that you love everything that you receive!

However, if you are not fully satisfied with your purchase, we do accept returns for store credit or exchange 

Because we are a small business, please note the following and we thank you for your understanding! 

  • Please notify us of any order problems within 15 days of order receipt (date of receipt noted by your tracking #) by emailing
  • We can help with an exchange (sent to you for free) or provide store credit if the item is brand new, unwashed, unworn, and in otherwise original condition with the tags attached. If an item comes back to us that is not in its new and unused condition, we unfortunately cannot accept the item. Thanks for your understanding.
  • All returns must be received by us in our warehouse in CA within 21 days of the date that you receive your order as noted by the tracking
  • Discounted and SALE items are considered final sale.


We are unable to accept returns of the following items:

  • Our Bird & Bean labeled products that were sold through one of our retail partners
  • Items that have been personalized
  • Samples or Final Sale items from one of our warehouse sales
  • Discounted or SALE items
  • Items that have been worn, washed, have had tags removed, not in original packaging or otherwise cannot be resold.

To initiate an exchange or return, please follow the steps below, thank you!

Please email us first at and we will authorize a return if appropriate

We, unfortunately, are not responsible for orders sent to us without prior written authorization - thanks for your understanding!

Once you have received approval to return the item, please ship to the address provided in your return instructions. Once we receive the original item(s) and they are in resellable condition, you will receive a store credit or we will send out an exchange (for free!) if if that is your choice.

We stand by our products and if you ever receive an item that is damaged or defective in any way, we will always make it right.

Please reach out to

Thank you for shopping with us and we hope that you love your items!