We hope that you love everything that you receive!
However, if you are not fully satisfied with your purchase, we do accept returns for store credit that never expires or exchange
Because we are a small business, please note the following and we thank you for your understanding!
- Please notify us of any order problems within 8 days of order receipt by emailing email@example.com.
- We can help with an exchange or provide store credit (that never expires) if the item is brand new, unwashed, unworn, and in otherwise original condition with the tags still on. If an item comes back to us that is not in its new and unused condition, we unfortunately cannot accept the item. Thanks for your understanding.
- All returns must be received by us in our warehouse in CA within 21 days of the date that you receive your order.
- Discounted items are considered final sale.
We are unable to accept returns of the following items:
- Our Bird & Bean labeled products that were sold through one of our retail partners
- Items that have been personalized
- Samples or Final Sale items
- Items that have been worn, washed, have had tags removed, or otherwise cannot be resold.
To initiate an exchange or return, please follow the steps below, thank you!
Please email us first at firstname.lastname@example.org and we will authorize a return if appropriate
We, unfortunately, are not responsible for orders sent to us without prior written authorization - thanks for your understanding!
Once you have received approval to return the item, please ship to the address provided in your return instructions. Once we receive the original item(s) and they are in resellable condition, you will receive a store credit in the amount paid, (minus the original shipping costs) or we will send out an exchange if that is your choice.
We stand by our products and if you ever receive an item that is damaged or defective in any way, we will always make it right.
Please reach out to email@example.com
Thank you for shopping with us and we hope that you love your items!